Your Raenest Physical Card has arrived. Before your first payment or ATM withdrawal, activate it in the Raenest app and create your PIN. Follow the steps below to get started.
Before You Start
Have your physical card with you.
Make sure you're logged in to the Raenest account you used to order the card.
Confirm you've received your card only once it's in your hands.
Step 1: Open the Raenest App
Open the Raenest app and sign in with your registered credentials.
Step 2: Select Your Physical Card
Tap Cards, then select your physical card.
Step 3: Tap "I Have Received My Card"
Tap I have received my card to confirm delivery.
Step 4: Tap "Activate"
Tap Activate to begin activating your card.
Step 5: Create Your PIN
Create a PIN for your card and confirm it. You'll use this PIN for in-store payments and ATM withdrawals.
Choose a PIN that's easy for you to remember but hard for others to guess. Avoid your birthday or simple sequences like 1234.
Step 6: Start Spending
That's it. Your card is active and ready to use online, in-store and at supported ATMs, anywhere Visa is accepted.
Set Up Your Card
Once your card is active, go to Cards and tap your physical card to:
Choose the order in which your Raenest balances are used for payments.
Set your daily spending limit under Card Limit, up to the maximum allowed for your KYC level.
Keep Your Card Safe
Never share your PIN, CVV or one-time codes (OTPs) with anyone, including anyone who says they work for Raenest.
If you lose your card or notice a payment you don't recognise, freeze your card in the app right away, then contact our support team.
Frequently Asked Questions
Q:Can I use my card before activating it?
A: No. You'll need to activate your card and create your PIN before you can make any payments or ATM withdrawals.
Q: My card hasn't arrived yet. What should I do?
A: You can expect your card within 15 business days of ordering, although delivery may take longer in some locations. You can check your card's status in the app at any time. If it's been longer than that, contact our support team.
Q: I can't see the option to activate my card. What should I do?
A: Make sure your app is updated to the latest version and that you're logged in to the account you used to order the card. If you still can't see the option, contact our support team.
Remember, we are here to help if you need assistance. Reach out to our support team anytime via in-app chat or email at [email protected].