General Information
Q: What is the Raenest Virtual Dollar Card?
A: The Raenest Virtual Dollar Card is a Visa virtual card that lets you make secure payments in USD anywhere Visa is accepted. You can use it for online purchases, subscriptions, travel bookings, business expenses, and contactless payments. It's linked to your eligible Raenest balances, so you can spend without manually funding your card first.
Q: What card brand will I be getting?
A: Your Raenest Virtual Dollar Card is a Visa card.
Q: What are the benefits of using the Raenest Virtual Dollar Card?
A: The Raenest Virtual Dollar Card offers several benefits, including:
Spend directly from your linked Raenest balances without manually funding your card.
Make online payments anywhere Visa is accepted.
Add your card to Apple Pay and Google Pay for secure, contactless payments.
Use one card across multiple supported currencies.
Protect your transactions with 3D Secure authentication and advanced security features.
Instantly freeze or unfreeze your card whenever you need extra security.
Creating Your Card
Q: How can I get a Raenest Virtual Dollar Card?
A: You can get a Raenest Virtual Dollar Card by signing up for Raenest, completing the required account verification, and creating your card from the Cards section of the Raenest app.
Q: Is there a fee to create a Raenest Virtual Card?
A: Yes. A one-time $3 card creation fee applies. All applicable charges are listed on the Raenest Card Fee Page.
Q: Is there a monthly maintenance fee?
A: No. There are no monthly maintenance fees.
Q: How many virtual cards can I have?
A: You can have one active virtual card at a time. If you terminate your existing card, you can create a new one in the Raenest app.
Payments & Spending
Q: Do I need to fund my card before making a payment?
A: No. Your card spends directly from your linked Raenest balances, so there's no need to fund the card first.
Q: Which currencies can I spend from?
A: Your card can spend from your supported linked Raenest balances. If you're making a USD payment, the card will automatically use the balances you've linked based on your preferred spending order.
Q: What happens if I don't have enough money in my first balance?
A: When you make a payment, we'll check your linked balances in the priority order you've selected. If your first balance doesn't have enough funds, we'll automatically check the next eligible balance. If none of your linked balances can cover the payment, the transaction will be declined.
Q: Can my card balance become negative?
A: No. Since your card spends directly from your linked balances, payments will only go through if sufficient funds are available across your eligible balances.
Q: Are there any spending limits on the Raenest Dollar Card?
A: Yes, there are spending limits based on your KYC level. Please refer to the Virtual card spending limit page for more details.
Usage
Q: Where can I use my Raenest Virtual Card?
A: You can use your Raenest Virtual Card anywhere Visa is accepted, including millions of online merchants worldwide. You can also add your card to Apple Pay or Google Pay and make secure contactless payments at supported in-store locations.
Q: Can I use my card for subscriptions and recurring payments?
A: Yes. Your Raenest Virtual Card works for eligible subscriptions and recurring online payments.
Q: Can I use my Raenest Virtual Card to receive payments?
A: Yes. You can use your Raenest Virtual Card to receive payments on selected platforms such as Stripe, Upwork, Fiverr, Brex, and Deel.
Q: How do I find my billing address on the app?
A: Open the Raenest app, tap on "Cards," then tap on "Billing Address." Copy & paste your details to any desired platform.
Fees and Charges
Q: What are the fees associated with using the Raenest Virtual Dollar Card?
A: Fees may include card creation fees, transaction fees, and cross-border processing fees. Please refer to the Raenest Card Fee Page for the latest information on all applicable fees.
Q: What are cross-border fees?
A: Cross-border processing fees may apply when you use your Raenest Virtual Dollar Card to make purchases from international merchants. Please refer to the Raenest Card Fee Page for the latest information on applicable cross-border fees.
Q: Are there any hidden charges?
A: No. Raenest is transparent about its fees. All applicable charges are listed on the Raenest Card Fee Page.
Security
Q: How secure is the Raenest Virtual Dollar Card?
A: Your Raenest Virtual Dollar Card is protected with 3D Secure (3DS) authentication for eligible transactions, helping keep your payments secure. It also uses advanced security measures to protect your card details and transactions.
Q: What should I do if my card details are compromised?
A: If you suspect your card details have been compromised, immediately freeze your card in the Raenest app and contact Raenest Support for assistance. If needed, you can also terminate your card and create a new one.
Managing Your Card
Q: How do I check my card balance and transaction history?
A: Open the Raenest app and navigate to the Cards section to view your card balance and transaction history.
Q: Can I temporarily freeze or unfreeze my Raenest Virtual Dollar Card?
A: Yes. You can freeze or unfreeze your Raenest Virtual Dollar Card at any time from the Cards section of the Raenest app.
Q: How do I terminate my Raenest Virtual Dollar Card?
A: To terminate your card, open the Cards section in the Raenest app, select your virtual card, and tap Terminate Card. Once terminated, the card cannot be reactivated, but you can create a new virtual card if needed.
Troubleshooting
Q: Why did my card payment fail?
A: A payment may fail if:
None of your linked balances has enough funds.
Additional verification wasn't completed.
The transaction was declined for security or compliance reasons.
The merchant doesn't support your card or the transaction type.
Your card is frozen.
Support
Q: How do I contact Raenest Support?
A: You can reach our support team through the in-app chat, by email, or via the Help section in the Raenest app.
Q: What should I do if I have an issue with my card?
A: Contact our support team through the app. We'll help investigate and resolve the issue as quickly as possible.
Still have questions? If you need any additional help or have questions about your Raenest Virtual Dollar Card, you can contact our Support team through the Raenest app or visit our Help Centre. We're always happy to help.