General Information
Q: What is the Raenest Dollar Card?
A: The Raenest Dollar Card is a virtual card that allows you to make online purchases in US dollars. It is designed to facilitate seamless international transactions.
Q: How can I get a Raenest Dollar Card?
A: You can easily get a Raenest Dollar Card by signing up on the Raenest platform, verifying your account, and creating the card through the dashboard or mobile app.
Q: What brand of card will I be getting?
A: You will be getting a Mastercard.
Q: What are the benefits of using the Raenest Dollar Card?
A: The Raenest Dollar Card offers benefits such as competitive exchange rates, easy online payments, and security for online transactions.
Getting Started
Q: Is there a fee for issuing the Raenest Dollar Card?
A: Yes, there is a one-time fee of $3 for issuing the Raenest Dollar Card. Please check the latest fee structure on the Raenest website or app for any updates.
Q: Is there a charge for funding the Raenest Dollar Card?
A: Yes, there is a funding fee of $0.5 per funding transaction.
Q: Is there a monthly maintenance fee for the Raenest Dollar Card?
A: No, there is no monthly maintenance fee.
Q: Is there a transaction fee?
A: Yes, there is a $0.50 transaction fee per transaction.
Q: How do I fund my Raenest Dollar Card?
A: You can fund your Raenest Dollar Card by transferring funds from your Raenest wallet. Simply log in to your account, go to the card section, and choose the funding option.
Q: Can I fund my card with currencies other than USD, such as NGN, GBP, and EUR?
A: Yes, you can fund your Raenest Dollar Card with NGN (Nigerian Naira), GBP (British Pounds) and EUR (European Euro).
Q: How many cards can I create?
A: You can only have one active card at a time.
Usage
Q: Where can I use my Raenest Dollar Card?
A: The Raenest Dollar Card can be used for online purchases anywhere Mastercard is accepted.
Q: Are there any spending limits on the Raenest Dollar Card?
A: Yes, there are spending limits based on your account verification level. Please check your account settings for specific limits.
Q: Can I use the Raenest Dollar Card for subscriptions and recurring payments?
A: Yes, you can use your Raenest Dollar Card for subscriptions and recurring payments.
Q: Can I use the Raenest Dollar Card to receive payments?
A: Yes, you can use your Raenest Dollar Card to receive payments on selected platforms such as Stripe, Upwork, Fiverr, Brex, and Deel.
Q: Can I withdraw from the Raenest Dollar Card?
A: Yes, you can withdraw from your Raenest Dollar Card. However, to keep the card active for future use, a minimum balance of $1 is required.
Q: How do I find my billing address on the app?
A: Open the Geegpay app, tap on "Cards," then tap on "Billing Address." Copy & paste your details to any desired platform.
Q: Can I use the card for contactless payments?
A: Yes, you can add the Raenest Dollar USD Card to your Apple Pay and Google Pay wallets and use it for contactless payments when shopping in-person from local shops abroad.
Q: Can my card balance become negative?
A: Yes, your card balance can become negative if a transaction is force-posted to your account when there are insufficient funds to cover the expense. This occurs when the transaction amount exceeds your available balance. In such cases, we may debit the balance of your other cards or your USD wallet to cover the deficit.
Security
Q: How secure is the Raenest Dollar Card?
A: The Raenest Dollar Card is a 3Ds highly secure, utilizing advanced encryption and fraud detection measures to protect your transactions and personal information.
Q: What should I do if my card details are compromised?
A: If your card details are compromised, immediately freeze your card through the Raenest app and contact customer support for assistance.
Managing Your Card
Q: How do I check my card balance and transaction history?
A: You can check your card balance and transaction history by logging into your Raenest account and navigating to the card section.
Q: Can I temporarily freeze or unfreeze my Raenest Dollar Card?
A: Yes, you can temporarily freeze or unfreeze your Raenest Dollar Card through the Raenest app.
Q: How do I terminate my Raenest Dollar Card?
A: To terminate your Raenest Dollar Card, visit the card section and scroll to 'Terminate Card'.
Support
Q: How do I contact Raenest customer support?
A: You can contact Raenest customer support through the in-app chat feature, via email, or by visiting the support section on the Raenest website.
Q: What should I do if I encounter a problem with my Raenest Dollar Card?
A: If you encounter any issues with your Raenest Dollar Card, please contact customer support for prompt assistance.
Fees and Charges
Q: What are the fees associated with using the Raenest Dollar Card?
A: Fees may include card issuance fees, transaction fees, and cross-border fees. Please refer to the Raenest card fee page for detailed information.
Q: What are cross-border fees about?
A: Mastercard charges a cross-border processing fee when you use your card on non-US websites. A charge of 0.9% - the industry standard, is made for USD transactions on non-US websites.
Q: Are there any hidden charges?
A: Raenest is transparent about its fees. All applicable charges are listed on the card fee page.
For any additional questions or support, please feel free to reach out to us through the Raenest app or website. We are here to help you make the most of your Raenest Dollar Card.